NOTE: By default an administrator does not get notified of new issues in the helpdesk Helpdesk Administrator changes system settings, assigns users to categories (thus making them technicians), creates categories, adds/deletes users etc. This can be done through the category editing form in the admin section, or via the user profile editor page.Īdministrator - most powerful user role. NOTE: To make a user a technician you have to "grant" him permissions to handle tickets in at least one category. A technician receives email notifications about every new ticket in a category. Technician (aka "help desk agent") - is a user who is permitted (by the administrator) to handle tickets in one or more categories. This user can view and "close" tickets from other users in the same company. Manager User - is a regular user with additional "manager" permissions. User - is just a regular user who submits support tickets to the system. Tickets are submitted by users and organized into categories for convenience. Tickets (aka "issues" aka "support requests" aka "support cases") are the main entities in the help-desk system. This installation manual is for the "self-hosted"Įdition, "for your server". Jitbit offers both hosted and self-hosted versions of the software. NET 6 web-application with access from client computers via a web browser. Jitbit HelpDesk is a web based help desk software app, designed to assist help desk teams to deliver outstanding customer service. This file will guide through the basics of installation and operation of Jitbit Helpdesk Ticketing System. The manual for earlier versions can be found here. This manual is for Jitbit Helpdesk version 10 and later.
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